Amovate Member,  Cormac Murphy wanted to share a recent experience concerning a delayed Easyjet flight to Gatwick:

“I thought this information may be useful as so many of our members are regular airline travelers.

On the 29th December 2012 myself and my 2 sons were delayed at Faro airport for 10 hours for an Easyjet flight to Gatwick.

This had nothing to do with weather – it was a technical fault. 

Naturally, we were overjoyed with our €7.50 meal voucher, and their email apologising profusely. I thought that’s the end of that.

While in England, a friend suggested taking a look at moneyexpert.com website. I went into it and there is a section on flight delays and cancellations:

http://www.moneysavingexpert.com/travel/flight-delays#delay5

Apparently you can claim for delays of 5 hours or more. The site provides templates of letters to make your claim. These state all the relevant 

EU aviation laws. I filled in the template giving my flight booking reference, names in party etc. and emailed it off to Easyjet customer services. 

I claimed €1800 – which was the maximum claim for 3 people.

Low and behold, a few days later I received an email off Easyjet saying they had approved the claim, but were only going to refund me €1200(I didn’t argue!). They also asked for my phone number so they could take the details of my credit card verbally. They promised the funds would reach my account within 10 days. 

True to their word I received the refund in 7 days.

I believe having the help of this template, which is very professionally written, and quoting the various sections of aviation law, really did the trick.

Hope this helps people in the future.”

Many thanks to Cormac for sharing this with our readers.