SAPO At Work
AMOVATE Member Cormac Murphy wonders if any other Vale da Telha residents have had a similar surreal experience as he has in their dealings with the Sapo/Meo TV/Internet installation
Two weeks ago Cormac had the Meo TV Package installed, which included the Meo box and satellite feed which he says was fine.
“The next day, a man came to install the telephone & internet,” Cormac continued. “Where I’m living I was unable to have cable, and so my internet comes through the phone line.
“I became suspicious of the man’s work when he hooked the cable onto a supporting bracket attached to the top of the telegraph pole. This should have been placed in the allocated slot on the T-Bar.
“The cable dangled down and he pushed it through some old conduit that was lying around. He had nothing to attach the cable to the pole, and proceeded to pull old, rusty nails from the pole and bend them over the conduit.”
Cormac says this cable was then passed over the garden wall and into the front door of the connections box.
“I told him this was not satisfactory,” he added. “But the guy said he had no tools—Meo apparently did not provide them. He then drove off, leaving everything the way you can see in the photographs!
“I have been complaining ever since to Sapo/Meo (phoning 16200). They made an appointment for Tuesday 31 July at 9am, but they never showed.
“I phoned again, and they said it would be fixed in 48 hours. But nobody showed up until a major breakthrough on Friday morning when a guy from PT rang asking me about the problem.
“I explained the situation saying the phone/internet cable installation was not acceptable. He then said they could not do anything as the pole was on my land – even though they’d previously attached the cable to the pole!
“I got angry and after a few choice words they were on the doorstep within 30 minutes.
“They have now promised to move the pole from my land and put it on the pavement, then channel the cable into my connection box which is built into the front garden wall.
“He took some photos of his own and I asked them how long would it be before it’s fixed. He said he’ll show his photos to his boss and explain the situation – but I’m not holding my breath!
“I have enclosed my own photos of the so-called workmanship—I had to tape over the door myself to stop it flapping about in the wind.
“Please let me know if any members have had to endure such chronic workmanship as this.”
